Every client matters
It’s also why you’ll never get a quote for support over the phone, because we know that you and your business deserve better than being stuck with a “one size fits all” service. We know that you’re busy, but by taking the time to come and meet with us we can be sure that we know everything that we need to know, and that you’re not wasting money on a service that you don’t want or need.
Our initial consultation and on-boarding process is ‘tried and tested’ to ensure that you get the very best from us, and giving you confidence that we are the right firm for you. When you make your first enquiry we will skills-match you to a member of the team who is most suited to your industry or circumstances. It is your opportunity to teach us about your business, and we will be looking to find out about how you have done things in the past, and more importantly where you want to go in the future and how we can help you get there.
Following your meeting you’ll be introduced to our experienced Administration Manager who will oversee your transition to get you on board as quickly and effortlessly as possible. They will also arrange for training or necessary follow-up actions to be completed.
Then your dedicated Client Manager will take the reins, and it will be all systems go! We will keep in touch with you through regular updates, seminars, training and networking opportunities – and of course will be on-hand to answer any questions which you may have.
So that’s how we find out about you…